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Wednesday, October 5, 2016

Chrome Couldn't Load Plug-in Issue - FIX 2016 - Adobe Flash Player

An error that has been building and building so it seems, 3 possible fixes below

1. Incompatible Adobe Flash and Chrome Versions (e.g 32 bit chrome 64 bit java , 64bit chrome 32 bit java)

 Goto Help -> About Google Chrome and confirm your version
Now confirm that you have the matching 64 bit java plugin installed otherwise you will get the Couldn't load Plugin message.

Another way to confirm your plugin versions is to check in 
C:\Users\username\AppData\Local\Google\Chrome\User Data\PepperFlash\23.0.0.versionno

Check the file Size , 32bit = around 15-17mb  and 64bit = 29mb +

You can now confirm this in program files to ensure the correct version is being used by the installed applications in
 C:\Program Files (x86)\Google\Chrome\Application\53.0.versionno.143\PepperFlash

If the file sizes don't match then there is your issue.

2. Delete Pepperflash folder or Deny permissions on folder

Navigate to 
C:\Users\username\AppData\Local\Google\Chrome\User Data\PepperFlash

- Delete any folders within the PepperFlash folder
- Close and Reopen Chrome

Another option is to deny the user permissions to the PepperFlash folder there by preventing them from recreating the folder within PepperFlash which is causing the issues

3. Disable Adobe Flash Plugin

visit chrome://plugins in your browser

Disable Adobe Flash Player , Chrome will then revert back to its inbuilt player (some content may not be shown correctly) but will work for most

hope that helps

Friday, September 16, 2016

Deploy Myob Silently to Users without Admin Rights using PDQ Deploy

A quick how to on how you can deploy the more recent versions of Myob without running into the issue were the Myob data is installed into the PDQ deploys default user APPDATA rather than the required user.

-Standard user without Admin Rights
-Large number of users require Myob installed
-Silent install required with no user interaction
-Deployment with PDQ Deploy
-Install to users APPDATA folder
-Myob 2016.2 (in this case)
-MSI Package

Note: You must use the MSI installer for this to be effective , Download the MSI installer directly from the my.myob support page , if only the exe is available simply open the .exe file leave it open then navigate to C:\Users\username\AppData\Local\Temp

If you have trouble locating it run the .exe with a log file and you will be able to pin point the msi’s location, the msi will often disappear once you close the installer window.

IMPORTANT * - Trying to install a .EXE silently will fail due to admin rights and the fact that a .EXE file will also try and install all pre-requisites in this case Microsoft Net Framework. When installing from an MSI always ensure pre-requisites are met first.

Setting up PDQ Job

Install File: Browse to location of MSI e.g MYOB AccountRight Client 2016.2.msi
No Additional Files

Success Codes: 0,1641,3010

Custom Command Line: msiexec.exe /i "MYOB AccountRight Client 2016.2.msi" /quiet /log %appdata%\output.log

Options Tab: Run As Logged on User
Check the log file and the installation will have successfully installed to the logged on users appdata directory.

That’s it all done, If you find that it fails first deploy the package as the default deploy user without a custom command line then proceed to follow steps above.
Hope that was helpful

Thursday, January 21, 2016

ThinkVision 14" LT1421 - Blurry Fuzzy Display

The Big Issue

Recently I have had many cases of users with the ThinkVision 14" LT1421 portable lenovo display complain of display issues with either fuzzy or blurry images

The Fix

The first two steps will be to download the latest drivers for the portable screen and display link drivers

1. Portable Screen ->
2.  Display Link ->

If the screen is still blurry you can try using cleartype

Full HD Laptops

For those with full HD laptops using the portable screen in extended displays mode

Right click the desktop and select Personalize

Click on Display (bottom left)

Select Apply to all Monitors

select Medium,Small or Large. (Medium is a good test)

apply and sign out and back in

Lenovo Scaling

 I have also seen lenovo scaling mess with resolutions and cause blurry images, install and uninstall and see if this changes your monitor display quality.

that is all hope it helps