Steps to Resolve
1. Folder Options
Goto Tools - Folder Options -> View Tab
Uncheck - Always show icons, never thumbnails and also show preview handlers in preview pane
2. 3rd Party Applications
The other option is to disable a third party application that may be causing the issue
Top Offenders include
Acrobat Reader Tray
Windows Media Player service for av files
Picture Viewer
hope it may help
